Refund Policy

At CNS Media Agency, we strive to provide our clients with the highest quality marketing services. We understand that sometimes things don’t go as planned, and you may need to request a refund. This Refund Policy outlines the conditions under which refunds are granted, as well as the process for requesting one.

1. General Refund Policy

  • Eligibility: To be eligible for a refund, you must contact us within 14 days of receiving our services. Refund requests made after this period will not be considered.
  • Services Covered: This policy applies to all services provided by CNS Media Agency, including but not limited to digital marketing, SEO optimization, SMM development, web development, brand marketing, and content marketing.

2. Non-Refundable Services

Certain services may not be eligible for a refund, including:

  • Services that have been fully delivered and accepted by the client.
  • Customized services or special projects that have been specifically tailored to the client’s requirements.
  • Any third-party fees or costs incurred during the delivery of services.

3. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to [your contact email] with your refund request, including your name, contact information, and a detailed explanation of why you are requesting a refund.
  2. Review: Our team will review your request and may contact you for additional information if necessary.
  3. Decision: We will notify you of our decision within 14 business days. If your request is approved, we will process the refund within 14 business days.

4. Partial Refunds

In some cases, partial refunds may be granted. This typically applies to situations where a portion of the services has been completed and accepted by the client. The amount of the partial refund will be determined on a case-by-case basis.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check Your Bank Account: First, check your bank account again.
  • Contact Your Bank: There is often some processing time before a refund is posted.
  • Contact Your Credit Card Company: It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [your contact email].

6. Changes to This Policy

We reserve the right to update or change our Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.